They recently introduced a calling ability that actually works with Microsoft Teams. Even if you look at Slack today, they have a chat capability. And so, it's very easy to be, kind of, misunderstood as to is Chime a chat app? Is it a meetings app? Is it a calling app? What is it doing? And if you look at the world of unified communications today, that's actually pretty common across all of these services. We have a business calling and PSTN connectivity capability. Amazon Chime has a number of different features and different service capabilities. And now you're announcing that you're actually doing business with Slack. We're going to be using Slack, but Chime is there just more or less as a placeholder until an actual competitor comes along. So, Slack has always been the yeah, that's adorable. And that really leaves Slack in that space. I'm not a fan of Teams, because I tried to use it once. Teams was then on the rise significantly, and they tend to talk about all of their daily active users because it likes to open itself, which is, yeah, if you can bundle something in, it works out super well. And then, HipChat, really, discovered that failing to innovate for a decade wasn't the best plan, and Atlassian sold the HipChat stuff over to Slack. You had this, sort of, giant war in the messaging apps, originally of Slack versus HipChat. But my running joke about Chime for the longest time was that it has no customers because it was easy to fall back on. In all seriousness, don't do that the world has enough jerks in it. If you want to get to know what they're doing, insult their work, and oh, they come at you in a serious way. Join Corey and Sid as they discuss the newly announced Amazon Chime and Slack and partnership and what it means for virtual meetings, where the optimal place to host a video meeting between a user in New York City and a user in Taiwan is, how chat becomes exceptionally difficult when you’re trying to scale to hundreds of thousands of users, how the Amazon Chime team responds to user feedback, how Amazon’s own usage of Chime doubled in recent months and Chime scaled without a hitch, why the Chime team focused on and perfected the app’s plumbing first and how it’s now shifting its attention to polishing the porcelain, why the Chime interface displays a region label, what Sid thinks the number one misunderstanding about Chime is, and more.Ĭorey: So, we started talking when I wound up making fun of your service, which it turns out is a terrific way to meet people. He was also the founder and vice president of R&D at I/O Medical Systems, makers of a device that could acquire multiple physiological indicators using a tablet device. Over the years, Sid’s worn many other hats, including working as a consultant for DaVinci Capital and a program manager at Microsoft. Prior to joining AWS, Sid worked at CTI Group, serving as the company’s CTO for a decade before joining its board of directors. Sid Rao is the GM of Amazon Chime, AWS’ communications platform for voice and video calls.
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